WHAT IS YOUR RETURN POLICY?
Please refer to our Return Policy.
Order Questions
What is your minimum order?
Our minimum order for embroidered patches is 5 pieces. Anything lower than that we are unable to produce at a low cost to you.
Minimums for other popular products: Printed and Woven Patches, Clothing Labels, and Enamel Lapel Pins: 25pcs / Challenge Coins and PVC Patches: 100pcs
How do I place an order?
You may fill out our order form or email us at skyglobalmarketplace@gmail.com.
How is the price determined?
Many factors influence pricing. The base price per patch is determined by size and quantity, although many other factors can influence price, including number of colors, backing, specialty threads, rush service, etc . . .
Do I have to pay sales tax?
In June of 2018, the U.S. Supreme Court (SCOTUS) issued a decision on case (South Dakota v. Wayfair) that changed how Sales Tax was to be collected in the United States. Prior to that decision, e-commerce companies such as Skyglobal Marketplace only needed to charge and collect sales tax in a “Nexus State”, or a state in which they had a physical location. For us, this meant we collected California State sales tax. However, due to new tax laws implemented across the country in response to the SCOTUS’ decision, Skyglobal Marketplace is now required to charge and collect taxes in a variety of states. We are not alone in this change, as you may have noticed other online retailers have changed their sales tax policies as well.
If you are shipping to a state in which we now collect sales tax, we will charge the appropriate amount to your order. Sales tax is calculated based on your shipping address, so please make sure your shipping information is accurate. For our international customers, Military Mail customers (APO/FPO/DPO), and customers living in states that do not require us to collect sales tax, you will not notice any differences going through our easy-to-use ordering system.
For customers that are tax exempt, please contact your account representative with your tax exemption information. If you have any questions, please contact your account representative or email skyglobalmarketplace@gmail.com for more information.
How do I pay?
You may pay by credit card, money order, or PayPal. Make money order payable to Sky Global Marketplace.
What is the approval process for artwork?
All artwork is emailed to you prior to production, unless you request otherwise. If you do not have an email address, an account manager will make arrangements with you so you can send your artwork via another method.
Why is my artwork taking longer than usual?
Although artwork typically takes a few business days to be ready for your review, if you have an overly complex design that needs to be recreated from scratch, artwork could take slightly longer.
Do you provide a sample of my patch prior to mass production?
Yes. Within three business days of artwork approval, per your request, we will email you a sewn sample of your actual patch to ensure you are satisfied with every detail of your design.
How long will it take to receive my patches?
Standard production time for embroidered and woven patches is typically 14-30 business days from final proof approval depending on the size and quantity. Metal products, and PVC patches could take up to 30 days or more. Production time for other custom products may vary depending on availability. No delivery date is guaranteed unless discussed and approved at the time of placing the order. We offer a 7-9 business day rush service for embroidered and woven patches. This adds 20% to the cost of your order.
How are my items shipped?
We ship FedEX Ground or USPS Priority Mail unless the customer specifies otherwise. State sales tax applies to all orders shipped within California State.
Are your patches made in the US?
We are a Veteran owned business and we make every attempt to source American made materials and products whenever possible.
OTHER QUESTIONS?
Email us at skyglobalmarketplace@gmail.com. Skyglobal Marketplace Online Customer Service is in the office Monday – Friday, 9:00 A.M. – 6:00 P.M., Pacific Standard Time. We typically respond on weekdays within 24 hours. If you contact us over the weekend or during a holiday we will contact you back on the next business day.